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Terms and conditions


All orders in Denmark will be sent to the parcel shop. We send our orders with DAO within 72 hours of ordering, after which the delivery time is around 3-4 working days. If special delivery requests are required, please email us. If your item does not arrive within a reasonable time, please contact us and we will contact the supplier.

Return right :

As a customer of Pre-owned, you always have a 14-day right of cancellation.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase.

Cancellation of one part of the purchase:
If you have purchased several items from us, you of course have the option of sending one or more items back, even if they were purchased in one order.

Please note that you will not get the shipping costs back if you regret part of your purchase.

How do I return?

Write an email to regarding your wish to return, and then we guide you through how to return the bag and get the money back.

Right of complaint:

When you shop with us as a customer, you have the right to complain for 24 months.
If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.

Privacy Policy:

We use the following information when you shop with us:
Name, address, phone no. and email address.

We register and pass on your personal data to the supplier in order to deliver the goods to you. When signing up for the newsletter, we register your e-mail address. The e-mail address is not passed on to others.

Personal information is registered with Shopify and stored for five years, after which the information is deleted.

You always have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act. Inquiries in this regard should be sent to:

We also collaborate with other companies that store and process data. The companies only use information on our behalf and do not use it for their own purposes.

If this is not requested, please email

Other questions?

If you have any questions regarding our products or other similar questions, please send us an e-mail at and we will respond as soon as possible.