Terms and conditions
Delivery:
All orders in Denmark will be sent to parcel shop. We send our orders with DAO within 72 hours of ordering, after which the delivery time is around 3-4 business days. If special delivery requests are required, please write us an email. If your item does not arrive within a reasonable time, please contact us and we will contact the supplier.
Return policy :
As a customer at Pre-owned, you always have a 14-day right of withdrawal.
The cancellation period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase.
Cancellation of one part of the purchase:
If you have purchased multiple items from us, you of course have the option to return one or more items, even if they were purchased in one order.
Please note that you will not receive a refund for shipping costs if you regret part of your purchase.
How do I return?
Write an email to preowned.perfection.com@gmail.com regarding your request for a return, and we will guide you through how to return the bag and get your money back.
Right of complaint:
When you shop with us as a customer, you have a 24-month warranty.
If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to get a receipt for shipping so that we can refund your shipping costs.
Privacy Policy:
We use the following information when you shop with us:
Name, address, phone number and email address.
We register and pass on your personal information to the supplier in order to deliver the goods to you. When you sign up for the newsletter, we register your email address. The email address is not passed on to others.
Personal information is registered with Shopify and stored for five years, after which the information is deleted.
You always have the right to access what information is registered about you. You have these rights according to the Personal Data Act. Inquiries in this regard should be sent to: kontakt@pre-owned.store
We also work with other companies that store and process data. The companies only use information on our behalf and do not use it for their own purposes.
If this is not possible, please email preowned.perfection.com@gmail.com
Other questions?
If you have any questions regarding our products or other similar questions, please send us an email at preowned.perfection.com@gmail.com and we will respond as soon as possible.